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Why Consistency Should Matter to a Managed Services Client

Posted by Craig Pollack on Mar 22, 2017 8:04:00 AM

FPA has always been focused on delivering high quality IT services. Throughout the years, this has presented various challenges - from different network configurations, to different useability requirements, to differing expectations of our various clients.  At the end of the day, one of the best ways for us to help ensure we're able to deliver high quality service across the board is to make our clients' network environments as consistent as possible across the board.

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Topics: General Business Owner Articles

How Do You Organize Your Life?

Posted by Craig Pollack on Mar 16, 2017 8:01:00 AM

Have you ever thought about how you organize your life? Literally, how do you stay in front of all the tasks that you need to get done?  How do you keep track of all the bits of information that helps keep you running?

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Topics: General Business Owner Articles

Is Phishing Really That Big of a Deal?

Posted by Craig Pollack on Mar 6, 2017 8:03:00 AM

You get an email from your CEO: She’s out of the office on business, but asks for $10,000 to be transferred to an account. You know a deal is in the works, so you approve the transfer.  In an instant, you’re the goat of the company because you’ve been scammed and the money is gone forever. It turns out a fraudster sent the email. Hard to believe?

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Topics: General Business Owner Articles

A Conversation re: Downtime

Posted by Craig Pollack on Mar 1, 2017 8:00:00 AM

I recently had a rather interesting conversation with a client about downtime.  Actually, it didn't start out as a conversation, but rather as a directive.  Our client was communicating (quite emphatically no less) that they couldn't be down at all, ever.  Not for maintenance.  Not for upgrades.  Let alone as the result of a disaster.  Never. Literally 5 nines (ie: 99.999%) of uptime wasn't good enough.

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Topics: General Business Owner Articles

Success by Failure - A BDR Tale

Posted by Craig Pollack on Feb 13, 2017 8:30:00 AM

Talk about proof of concept. While there's always stress when a server crashes, this week we clearly saw proof of concept both with regards to our BDR Solution as well as our Managed Service approach to IT management and support. The hard part is seeing the positives during the stress of dealing with a crashed server. Now that the dust has settled a little, we can see success from failure.

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Topics: General Business Owner Articles

Surprise! Businesses Who Value IT Outperform Those Who Don't

Posted by Craig Pollack on Feb 8, 2017 8:30:00 AM

Microsoft Corp. recently released its global SMB IT and Hosted IT Index, which investigates how small and midsize businesses (SMBs) across multiple segments fared during the past year, how they use technology, and how it impacted their business. The research finds that businesses that value IT as an enabler for better business productivity and effectiveness and those that use hosted services performed better fiscally than those that do not.

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Topics: General Business Owner Articles

What Will it Take For You to Address Your Disaster Recovery Process?

Posted by Craig Pollack on Feb 6, 2017 8:00:00 AM

If your network crashed tomorrow or someone "accidentally" deleted everything from your hosted platform, what's the likelihood that your business could survive? How prepared are you for this sort of catastrophic event?

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Topics: General Business Owner Articles

IT Mistake # 5: Using Un(der) Qualified People for IT Service

Posted by Craig Pollack on Jan 12, 2017 8:00:00 AM

Continuing on with the IT "Mistakes" I've seen in my travels...

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Topics: General Business Owner Articles

IT Mistake #4: Overextending the Technology Lifecycle

Posted by Craig Pollack on Jan 11, 2017 8:00:00 AM

Continuing on with the IT "Mistakes" I've seen in my travels...

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Topics: General Business Owner Articles

IT Mistake #3: Going Cheap (or You Get What You Pay For)

Posted by Craig Pollack on Jan 10, 2017 8:00:00 AM

Continuing on with the IT "Mistakes" I've seen in my travels...

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Topics: General Business Owner Articles

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