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IT Mistake # 5: Using Un(der) Qualified People for IT Service

Posted by Craig Pollack on Jan 12, 2017 8:00:00 AM

Continuing on with the IT "Mistakes" I've seen in my travels...

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Topics: General Business Owner Articles

IT Mistake #4: Overextending the Technology Lifecycle

Posted by Craig Pollack on Jan 11, 2017 8:00:00 AM

Continuing on with the IT "Mistakes" I've seen in my travels...

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Topics: General Business Owner Articles

IT Mistake #3: Going Cheap (or You Get What You Pay For)

Posted by Craig Pollack on Jan 10, 2017 8:00:00 AM

Continuing on with the IT "Mistakes" I've seen in my travels...

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Topics: General Business Owner Articles

IT Mistake #2: Using Consumer Grade Equipment to Run Business Class Tasks

Posted by Craig Pollack on Jan 9, 2017 7:00:00 AM

Continuing on with the IT "Mistakes" I've seen in my travels...

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Topics: General Business Owner Articles

Just Because They Call Themselves an IT Service Provider...

Posted by Craig Pollack on Jan 8, 2017 9:00:00 AM

Wow!  Just when I thought I'd seen it all, along comes another new client who had no idea how bad they had it.  While I may be dating myself, I feel like a broken record.  Every time we take on a new client, it seeems like the same old same old.  To be sure, the most recent story is about a client who had some sort of "inkling" something wasn't right because they did call us in proactively to give their network a once-over. 

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Topics: General Business Owner Articles

You're Hired!

Posted by Craig Pollack on Jan 5, 2017 8:25:00 AM

These are the two words every job candidate longs to hear. But are you really doing everything that it takes to ensure you get to hear them?

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Topics: General Business Owner Articles, Cloud

IT Mistake #1: Having a Set it and Forget it Mentality

Posted by Craig Pollack on Jan 4, 2017 8:00:00 AM

I was recently asked by a new prospect what I thought were some of the most important things to keep in mind when dealing with technology for a small business. Immediately, my mind went into a flurry of thoughts - from backup to security to over extending life-cycles to under-funding to over-simplifying requirements.

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Topics: General Business Owner Articles

The Hardest Thing About Growing

Posted by Craig Pollack on Jan 3, 2017 8:00:00 AM

As a trusted advisor, I'm often speaking with other business owners about their businesses - how they're leveraging technology, what the impact of a technology change will look like, when to upgrade, what to upgrade, how best to manage operational changes, and so on.

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Topics: General Business Owner Articles

Top 11 Questions for Vetting Your IT Service Provider

Posted by Craig Pollack on Dec 3, 2016 8:00:00 AM

I've met with so many potential clients over the years, it's rare when I hear a new question.  Unfortunately, and more often than not, what I usually hear is the wrong set of questions. The funny thing is - you can usually tell where their existing company has let them down by the sorts of questions they ask. But, this really doesn't provide a well rounded nor thorough evaluation.

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Topics: General Business Owner Articles

What it Takes to be a Best In Class IT Service Provider

Posted by Craig Pollack on Dec 2, 2016 8:00:00 AM

Most IT Service Providers don't even think twice about what it means to be "Best in Class", let alone what it takes. FPA's Vision Statement is "to build the preeminent IT services company in Los Angeles, distinguishing itself by forming meaningful client relationships and delivering world class services and support in networking, back office systems, and application development." It's easy to say this is what we want to be, but it's an ongoing constant struggle to make it happen.

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Topics: General Business Owner Articles

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